Returning a product is simple. You can:

• Log in to your IWAYMALL account and visit My Orders.
  
• Select the order you wish to return and click Request Return.
  
• Alternatively, use the Return Order page by entering your Order ID and registered email address or mobile number.

You can request a return within 24 hours from the date of delivery, provided the product meets our return eligibility criteria.

To be eligible for a return, the product must:

• Be unused, unwashed, and in its original condition.
  
• Have all original tags, labels, and accessories attached.
  
• Be returned in the original packaging.
  
• Not show signs of damage, alteration, or misuse.
• A complete 360 degree unboxing video (from opening the sealed package to clearly showing the issue) must be shared within 2 hours of delivery
  

Products that do not meet these conditions may not qualify for a return.

Once your return request is approved, our courier partner will schedule a doorstep pickup. You will receive an email or SMS with pickup details and the expected pickup date.

Please ensure you hand over the correct product to the courier partner. IWAYMALL will not be responsible for products mistakenly handed over, and such items may not be recoverable.

Once your returned product reaches our warehouse, it will undergo a quality inspection.

• If the return is approved, you will receive a confirmation via email or SMS, and your refund or exchange will be processed.
  
• If the product does not pass the quality check, it may be returned to you with an explanation.

Yes. Exchanges are available for eligible products, subject to stock availability. You may exchange an item for a different size or, where applicable, another variant.

Please note that some products may not be eligible for exchange. Refer to the product page for specific details.

If you receive an incorrect, damaged, defective, or incomplete order, please contact our customer support within 24 hours of delivery.

To help us resolve your request quickly, please provide:

• Your Order ID.
  
• Clear photos of the product and packaging.
  
• An 360 degree unboxing video showing the sealed package being opened (recommended).
  

Failure to report the issue within the specified time may affect the processing of your claim.

No. If you receive an incorrect, damaged, defective, or wrong-size product due to our error, the return pickup will be arranged free of charge.

Our courier partner will make up to three pickup attempts.

If the pickup is unsuccessful after the third attempt, the return request will be automatically cancelled. You may contact our customer support team to request a new pickup.

If doorstep return pickup is unavailable for your PIN code, you may be asked to self-ship the product to our return address.

Upon successful receipt and verification of the returned product, we will reimburse courier charges of up to ₹100 against a valid courier receipt.

No. If your order contains products sold in SALE, we would not accept any returns/exchange/replacement requests. Sale products are final sale only.

Once your returned product passes the quality inspection, your refund will be processed within 5–7 business days.

• Prepaid Orders: The refund will be credited to the original payment method.
  
• Cash on Delivery (COD) Orders: The refund will be transferred to your registered bank account or UPI ID after the required details are verified.