We deliver across India through trusted courier partners such as Shiprocket, Ecom Express, Xpressbees, Blue Dart, and other reliable logistics providers. All prepaid orders are eligible for free shipping as per the offers available on our website. A nominal shipping fee may apply to Cash on Delivery (COD) orders.

Orders are typically processed and dispatched within 24-36 business hours after successful order confirmation. Once dispatched, delivery usually takes 3–7 business days, depending on your delivery location and courier availability.

Every product is carefully sourced directly from our artisans and partners. While we strive to fulfil every order, some items may become unavailable before confirmation due to simultaneous offline or direct sales at source.

Yes. We offer free shipping on eligible prepaid orders and promotional offers as displayed on our website. Any applicable shipping charges will be shown at checkout before payment.

Shipping charges vary based on the order value, delivery location, and selected payment method. The final shipping cost, if applicable, will be displayed during checkout before you complete your purchase. (In some cases weight of the product will be considered for shipping charges.)

Yes, Cash on Delivery is available for eligible locations across India.

Yes. Once your order has been shipped, you will receive a tracking number via email and/or SMS.

You can also track your order by:

• Logging into your IWAYMALL account and visiting My Orders.
  
• Clicking on the Track Order page and entering your Order ID and registered mobile number or email address.

Yes, you may request a shipping address change before your order is packed or dispatched. Please contact our customer support team as soon as possible with your Order ID. Once the order has been shipped, the shipping address cannot be modified.

If you are unavailable at the time of delivery, you can contact the courier partner directly to request a re-delivery or arrange self-pickup from their nearest service center, where available. Delivery schedules are subject to the courier partner's policies.

While we strive to deliver every order on time, delays may occasionally occur due to weather conditions, public holidays, courier operational issues, or other unforeseen circumstances.

If your order is delayed beyond the estimated delivery date, please contact our customer support team with your Order ID, and we will assist you in tracking and resolving the issue as quickly as possible.

Yes. We currently deliver to most serviceable PIN codes across India through our trusted courier partners. Delivery availability depends on the service coverage of the courier network in your area.